Investigating - Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time.
Investigating - We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking.
ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected.
Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.
Sep 17, 2025 - 19:58 HKT
Monitoring - As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider.
Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
Sep 10, 2025 - 22:55 HKT
Completed -
The scheduled maintenance has been completed.
Sep 28, 07:30 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:30 HKT
Scheduled -
One of our AUD fiat wallet vendor "Monoova" will be undergoing maintenance 11.30PM(AEST) on 27th September 2025 to 9.30AM(AEST) on 28th September 2025.
During this period, they will have full BIC outage, where users will not be able to use Monoova for AUD fiat withdrawals and Deposits.
- Users can use our alternative AUD vendor "Zai" instead during this period.
- For existing withdrawals and deposits through Monoova, it will be resumed once the maintenance is complete.
Resolved -
This incident has been resolved.
Sep 25, 17:49 HKT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 21, 04:07 HKT
Investigating -
One of our AED, USD and SGD fiat wallet vendor "SCB" will be undergoing maintenance on 20th September 2025 3:00PM (BST) - TBC (BST)
During this period, users will not be able to use SCB for AED< USD and SGD fiat withdrawals. - Users can use our alternative vendors instead during this period. - For existing withdraw through SCB, it will be resumed once the maintenance is complete.
Sep 21, 04:07 HKT
Resolved -
This incident has been resolved.
Sep 25, 17:33 HKT
Investigating -
We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account
Sep 24, 15:24 HKT
Resolved -
This incident has been resolved.
Sep 23, 22:47 HKT
Investigating -
We are aware of an issue affecting some users who are experiencing problems when attempting to whitelist addresses for withdrawals on the Crypto.com Main App and Exchange.
Our team is actively working to resolve this as a top priority.
Sep 23, 22:23 HKT
Resolved -
This incident has been resolved.
Sep 21, 04:00 HKT
Monitoring -
One of our AED, USD and SGD fiat wallet vendor "SCB" will be undergoing maintenance on 20th September 2025 3:00PM (BST) - TBC (BST)
During this period, users will not be able to use SCB for AED< USD and SGD fiat withdrawals. - Users can use our alternative vendors instead during this period. - For existing withdraw through SCB, it will be resumed once the maintenance is complete.
Sep 20, 22:19 HKT