Investigating - Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time.
Investigating - We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking.
ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected.
Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.
Sep 17, 2025 - 19:58 HKT
Monitoring - As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider.
Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
Sep 10, 2025 - 22:55 HKT
Crypto.com App/Web Wallet
Operational
Buy
Operational
Sell
Operational
Send
Operational
Withdrawals
Operational
Deposits
Operational
Fiat Wallets
Operational
Crypto.com App/Web
Operational
Main Page
Operational
Track Coins
Operational
Notifications
Operational
Onboarding
Operational
Card and Staking
Operational
Crypto.com Exchange
Operational
API Server
Operational
Web Server
Operational
Withdrawals
Operational
Deposits
Operational
Exchange App
Operational
NFT
Operational
NFT Login
Operational
NFT Website
Operational
NFT Purchase
Operational
NFT Sale
Operational
NFT Withdraw
Operational
NFT Deposit
Operational
Pay
Operational
Pay Your Friends
Operational
Giftcard
Operational
Airtime
Operational
Checkout, Invoice, Subscriptions
Operational
Refunds
Operational
Merchant Dashboard
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 6, 2025
No incidents reported today.
Oct 5, 2025
Unresolved incident: USD fiat wallet vendor Greendot Issues.
Completed -
The scheduled maintenance has been completed.
Sep 28, 07:30 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 21:30 HKT
Scheduled -
One of our AUD fiat wallet vendor "Monoova" will be undergoing maintenance 11.30PM(AEST) on 27th September 2025 to 9.30AM(AEST) on 28th September 2025.
During this period, they will have full BIC outage, where users will not be able to use Monoova for AUD fiat withdrawals and Deposits.
- Users can use our alternative AUD vendor "Zai" instead during this period.
- For existing withdrawals and deposits through Monoova, it will be resumed once the maintenance is complete.
Resolved -
This incident has been resolved.
Sep 25, 17:49 HKT
Monitoring -
A fix has been implemented and we are monitoring the results.
Sep 21, 04:07 HKT
Investigating -
One of our AED, USD and SGD fiat wallet vendor "SCB" will be undergoing maintenance on 20th September 2025 3:00PM (BST) - TBC (BST)
During this period, users will not be able to use SCB for AED< USD and SGD fiat withdrawals. - Users can use our alternative vendors instead during this period. - For existing withdraw through SCB, it will be resumed once the maintenance is complete.
Sep 21, 04:07 HKT
Resolved -
This incident has been resolved.
Sep 25, 17:33 HKT
Investigating -
We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account
Sep 24, 15:24 HKT
Resolved -
This incident has been resolved.
Sep 23, 22:47 HKT
Investigating -
We are aware of an issue affecting some users who are experiencing problems when attempting to whitelist addresses for withdrawals on the Crypto.com Main App and Exchange.
Our team is actively working to resolve this as a top priority.
Sep 23, 22:23 HKT