Update - ETH Eigenlayer Restaking is resumed, and both staking and restaking rewards have been resumed, while distribution of EIGEN rewards is still interrupted.
Oct 23, 2025 - 13:07 HKT
Investigating - We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking.
ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected.
Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.
Sep 17, 2025 - 19:58 HKT
Investigating - KSM chain is doing an upgrade and our team is working on supporting the new Asset Hub. We will resume services once our upgrade is rolled out.
Below are the impacts on KSM Staking during this period: - Staking and unstaking have been suspended. - Staking rewards will be impacted.
Oct 09, 2025 - 17:39 HKT
Investigating - Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time.
Monitoring - As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider.
Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
Sep 10, 2025 - 22:55 HKT
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Past Incidents
Oct 24, 2025
No incidents reported today.
Oct 23, 2025
Unresolved incidents: Crypto.com Main App Android Users onchain unstake issues, ETH-Eigenlayer Restaking and EIGEN Staking.
Resolved -
CSPR Staking services have been resumed.
Oct 21, 12:36 HKT
Investigating -
We are currently experiencing issues with our staking service provider that are impacting CSPR Staking. Will resume services after issues with our service provider are resolved.
Below are the impacts on CSPR Staking during this period: - Staking and unstaking have been suspended. - Staking rewards would be impacted.
Oct 17, 09:25 HKT
Completed -
The scheduled maintenance has been completed.
Oct 20, 15:30 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 14:00 HKT
Scheduled -
Our USD fiat wallet vendor "Greendot" will be undergoing scheduled maintenance from 11:00 PM PT on October 19, 2025 to 12:30 AM PT on October 20, 2025.
Impact: - Cash account creation will be temporarily unavailable during this period - Existing cash accounts will not be affected
We apologize for any inconvenience and appreciate your patience during this maintenance window.
Oct 20, 09:53 HKT
Completed -
The scheduled maintenance has been completed.
Oct 12, 12:00 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 08:30 HKT
Scheduled -
Please be informed that Stocks and ETF trading will undergo scheduled maintenance in the Crypto.com App on 11 October 2025, 7:30 pm CT. It is expected to last approximately 3 hours and 30 minutes and should be completed by 11 October 2025, 11:00 pm CT.
During this period, the following will be paused: New Orders (Including Equity Basket Trading/Rebalance) Cash Withdrawal Stock Cash Top Up Account Transfers Account Opening
If you plan to place orders or perform transfers to or from your Stocks Cash Account, please do so before the maintenance period begins.
Oct 11, 16:52 HKT