Investigating - We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking.
ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected.
Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.
Sep 17, 2025 - 19:58 HKT
Monitoring - As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider.
Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
Sep 10, 2025 - 22:55 HKT
Investigating - Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time.
Resolved -
This incident has been resolved.
Sep 12, 01:51 HKT
Investigating -
We are investigating an issue related to incomplete stocks/ETF orders. Rest assured that your funds remain safe and secure during this process and no action is needed on your part.
Sep 12, 01:38 HKT
Sep 11, 2025
No incidents reported.
Sep 10, 2025
Unresolved incidents: Onchain Wallet ETH staking, Onchain Wallet Earn - Deposit/Withdraw Operations Paused for Multiple Pools Due to API Issue.
Completed -
The scheduled maintenance has been completed.
Sep 7, 01:30 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 6, 21:45 HKT
Scheduled -
Please be informed that Stocks and ETF trading will undergo scheduled maintenance in the Crypto.com App on 06 September 2025, 9:00 am CT. It is expected to last approximately 3 hours and should be completed by 06 September 2025, 12:00 pm CT.
During this period, the following will be paused: New Orders (Including Equity Basket Trading/Rebalance) Cash Withdrawal Stock Cash Top Up Account Transfers Account Opening
If you plan to place orders or perform transfers to or from your Stocks Cash Account, please do so before the maintenance period begins.
Sep 5, 06:04 HKT