Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Resolved -
This incident has been resolved.
Sep 14, 23:43 HKT
Investigating -
One of our CAD fiat wallet vendor "Payper" is having intermittent issue.
- Current users on "Payper" will not be able to make new fiat deposit and withdrawal at this moment.
- You are advised to use our alternative vendor "DCBank" instead.
- For existing deposit intention/action through Payper, please pause it and be expected the fund-in will be delayed until Payper resume.
Sep 14, 21:53 HKT
Completed -
The scheduled maintenance has been completed.
Sep 12, 11:01 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:37 HKT
Scheduled -
Please be informed that there will be scheduled Prime Margin maintenance on Sep 12, 2024, at 10:35 HKT for the Crypto.com App. It is expected to take approximately 1 hour, which may vary depending on the circumstances of the day.
Affected Services:
-Crypto.com App Margin Activated Prime Users will be impacted -New margin orders will not be accepted -Reduce or Close Position requests will not be accepted, Users are recommended to review and make necessary adjustments ahead of release start time -All deposits and withdrawals to margin wallet will be disabled
All other Prime services remain functional
Sep 12, 10:36 HKT
Completed -
The scheduled maintenance has been completed.
Sep 12, 11:01 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 10:38 HKT
Scheduled -
Please be informed that there will be scheduled maintenance on Sep 12, 2024, at 10:38 AM HKT for the Crypto.com Exchange Convert feature. It is expected to take approximately 1 hour, which may vary depending on the circumstances of the day.
Affected Services: -Convert
All other Exchange services remain functional
Sep 12, 10:37 HKT
Resolved -
This incident has been resolved.
Sep 6, 16:46 HKT
Investigating -
We are experiencing some intermittent issues with Exchange Web and App
Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Sep 6, 16:26 HKT
Completed -
The scheduled maintenance has been completed.
Sep 4, 17:06 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 10:00 HKT
Scheduled -
Please be informed that the Trading Bot feature will be updated on 4 September 2024 at 02:00 UTC. The process will take approximately six hours, during which time the following services will be paused:
TWAP Bots will be canceled along with open orders. Users may recreate their bots after the upgrade. DCA and GRID Bots will be paused and will be resumed after the upgrade.
Kindly review your open Trading Bot orders and take any necessary action prior to the upgrade. We will notify you once the upgrade is complete. You can also check the status page.
Other services will not be impacted. Thank you for your patience and rest assured that your funds are safe, as always.
If you have questions, please contact us at chat.crypto.com. We're here to help.
Sep 3, 16:22 HKT