Resolved -
This incident has been resolved.
Jul 18, 20:41 HKT
Update -
Resolved - Exchange withdrawal and deposits are now re-enabled
We are closely monitoring our systems. Please reach out to our CS team via support chat if you encounter any further issues on Exchange.
Jul 18, 19:39 HKT
Monitoring -
Most issues are now resolved on the Exchange Web and XApp.
Please note Exchange withdrawals and deposits are currently paused whilst we are continuing to stabilise the platform.
We will update again when this is ready.
Jul 18, 18:37 HKT
Update -
We are continuing to investigate this issue.
Jul 18, 14:19 HKT
Update -
We are continuing to investigate this issue.
Jul 18, 13:35 HKT
Investigating -
We are experiencing some intermittent connectivity issues with Exchange Web and App.
Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
Jul 18, 13:31 HKT