BTC Withdrawals Impacted

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Jun 23, 2020 - 19:34 HKT

Identified

The issue has been identified and a fix is being implemented.

Posted Jun 23, 2020 - 11:07 HKT

Update

We are continuing to investigate this issue.

Posted Jun 23, 2020 - 07:41 HKT

Investigating

BTC withdrawals are experiencing issues due to internal system performance issues. We are working hard to resolve it.

Posted Jun 23, 2020 - 07:40 HKT

This incident affected: Crypto.com App Wallet (Withdrawals) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals).