Crypto.com Status

Crypto.com Status Page

Trading and Deposit of SHRAP are temporary paused

Update - We are continuing to monitor for any further issues.
Dec 24, 2024 - 21:02 HKT

Monitoring - Trading and Deposit of SHRAP are temporary paused
Dec 24, 2024 - 21:01 HKT

Crypto.com App/Web Wallet Operational

Buy Operational

Sell Operational

Send Operational

Withdrawals Operational

Deposits Operational

Fiat Wallets Operational

Crypto.com App/Web Operational

Main Page Operational

Track Coins Operational

Notifications Operational

Onboarding Operational

Card and Staking Operational

Crypto.com Exchange (Spot/Derivatives) Operational

API Server - Spot/Margin Operational

API Server - Derivatives Operational

Web Server - Spot/Margin Operational

Web Server - Derivatives Operational

Withdrawals Operational

Deposits Operational

Exchange App Operational

NFT Operational

NFT Login Operational

NFT Website Operational

NFT Purchase Operational

NFT Sale Operational

NFT Withdraw Operational

NFT Deposit Operational

Pay Operational

Pay Your Friends Operational

Giftcard Operational

Airtime Operational

Checkout, Invoice, Subscriptions Operational

Refunds Operational

Merchant Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 24, 2025

No incidents reported today.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

EUR Fiat Wallet Vendor OpenPayd Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 22, 12:00 HKT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 11:00 HKT

Scheduled - One of our EUR fiat wallet vendor "OpenPayd" will be undergoing maintenance on 22nd March 2025 3:00am(UTC) - 4:00am(UTC)

During this period, users will not be able to use OpenPayd for EUR fiat deposit/withdrawal.

- Users can use our alternative EUR vendor "Banking Circle" instead during this period.

- For existing deposit/withdrawal through OpenPayd, it will be resumed once the maintenance is complete.
Mar 19, 19:17 HKT

Mar 21, 2025

No incidents reported.

Mar 20, 2025

Unable to process account closure requests

Resolved - This incident has been resolved.
Mar 20, 23:54 HKT

Investigating - We are currently experiencing intermittent issues with account closure requests in the Main App.

Our technical teams are investigating the root cause and working to resolve this with high priority.

We appreciate your patience and will provide updates as soon as they become available.
Mar 20, 23:09 HKT

Mar 19, 2025

No incidents reported.

Mar 18, 2025

Crypto.com Card notification maintenance delays

Completed - The scheduled maintenance has been completed.
Mar 18, 16:44 HKT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 16:00 HKT

Scheduled - Please note there will be a scheduled maintenance for Crypto.com Card (All Regions) on 2025-03-18 8:00am - 8:30am UTC, during which there will be delays for the notifications of the following card notification services:

- Delays of instant cashback notification
- Delays of instant transaction display on POS and ATM withdrawal

Your Crypto.com Card services will still operate as normal and not impacted.
Mar 17, 22:48 HKT

Mar 17, 2025

No incidents reported.

Mar 16, 2025

AUD Fiat Wallet Vendor Monoova Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 16, 03:14 HKT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 22:00 HKT

Scheduled - One of our AUD fiat wallet vendor "Monoova" will be undergoing maintenance on 16th March 2025 1:00am(AEDT) - 6:00am(AEDT)

During this period, users will not be able to use Monoova for AUD fiat deposit/withdraw.

- Users can use our alternative AUD vendor "Zai" instead during this period.

- For existing deposit/withdraw through Monoova, it will be resumed once the maintenance is complete.
Mar 11, 16:44 HKT

Mar 15, 2025

GBP Fiat Wallet Vendor BCB Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Mar 15, 19:30 HKT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 14:30 HKT

Scheduled - One of our GBP fiat wallet vendor "BCB" will be undergoing maintenance on 15th March 2025 06:30am(UTC) - 11:30am(UTC)

During this period, users will not be able to use BCB for GBP fiat deposit/withdraw.

- Users can use our alternative GBP vendor "ClearBank" instead during this period.

- For existing deposit/withdraw through BCB, it will be resumed once the maintenance is complete.
Mar 14, 18:13 HKT

Unable to create Sport prediction orders

Resolved - This incident has been resolved.
Mar 15, 10:15 HKT

Investigating - We are currently experiencing some issues related with Sports prediction orders. Our teams are looking into this issue at the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Mar 15, 09:11 HKT

Mar 14, 2025

No incidents reported.

Mar 13, 2025

Intermittent Issue with Crypto.com Visa Card 3D-Secure SMS Authentication

Resolved - This incident has been resolved now. The issue was identified and fixed. SMS OTPs are coming through without any further concerns, we apologize for any inconvenience this might have caused on your end.
Mar 13, 01:34 HKT

Investigating - We have identified an issue with sending SMS OTP. Please bear with us whilst our teams are currently investigating this with the highest priority.
Mar 13, 00:34 HKT

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.