Investigating - We have identified the root cause of this issue and are working to resolve the balance display so it shows the correct balance in USA stocks accounts
Apr 17, 2026 - 02:26 HKT
Update - The wait can be up to 70 days. For more information on latest ETH Validator queue backlog, please check here: https://www.validatorqueue.com/
Mar 21, 2026 - 16:50 HKT
Identified - Please note ETH staking process is currently delayed due to current Ethereum Validator Queue size.
Mar 21, 2026 - 16:49 HKT
Investigating - We are currently experiencing issues with our staking service provider that are affecting GRT Staking. Services will resume once these issues are resolved.
Please note that GRT staking rewards distribution may be impacted during this time.
Dec 15, 2025 - 14:01 HKT
Crypto.com App/Web Wallet
Operational
Buy
Operational
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Send
Operational
Withdrawals
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Deposits
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 17, 2026
Unresolved incident: USA stocks account may be showing zero balance unexpectedly.
Completed -
The scheduled maintenance has been completed.
Apr 12, 11:30 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:30 HKT
Scheduled -
We will be conducting scheduled system maintenance for Stocks & ETF Trading in the Crypto.com App on Saturday, April 11, 2026, from 8:30 p.m. to 10:30 p.m. CT.
Expected Impact: During this maintenance window, the following services will be temporarily unavailable:
- Placement of new orders (including Equity Basket trading and rebalance) - Cash withdrawals - Stock cash top-ups - Account transfers - Account opening
All services will resume automatically once the maintenance is completed.
If you plan to place orders or perform transfers involving your Stocks Cash Account, please do so before the maintenance period begins.
Apr 10, 07:35 HKT
Resolved -
This incident has been resolved.
Apr 7, 00:40 HKT
Identified -
We are currently observing delays affecting the Interac network for the vendor Payper. As a result, you may notice an increase in pending transactions.
We are actively monitoring the situation and will provide updates as soon as there are any changes.
Apr 6, 18:01 HKT