Crypto.com Status Page
Investigating - PLA token features including trading, withdrawal and deposits are temporarily paused
Feb 10, 2024 - 11:21 HKT
Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Crypto.com App Wallet Operational
Buy Operational
Sell Operational
Send Operational
Withdrawals Operational
Deposits Operational
Fiat Wallets Operational
Crypto.com App Operational
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Operational
Crypto.com Exchange (Spot/Derivatives) Operational
API Server - Spot/Margin Operational
API Server - Derivatives Operational
Web Server - Spot/Margin Operational
Web Server - Derivatives Operational
Withdrawals Operational
Deposits Operational
Exchange App Operational
NFT Operational
NFT Login Operational
NFT Website Operational
NFT Purchase Operational
NFT Sale Operational
NFT Withdraw Operational
NFT Deposit Operational
TAX Operational
Login Operational
Website Operational
CSV Import Operational
API Import Operational
Blockchain Import Operational
Tax Report Generation Operational
Pay Operational
Pay Your Friends Operational
Giftcard Operational
Airtime Operational
Checkout, Invoice, Subscriptions Operational
Refunds Operational
Merchant Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 11, 2024

No incidents reported today.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
Resolved - This incident has been resolved.
Nov 9, 02:00 HKT
Investigating - One of our CAD fiat wallet vendor "DC Bank" is having issues processing FIAT deposits.

- You are advised to use our vendor “Payper” instead.
- For existing deposit intention/action through DC bank, please pause it and expect the fund-in to be delayed until DC bank resumes.

Nov 8, 19:38 HKT
Nov 8, 2024
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

No incidents reported.

Nov 3, 2024
Completed - The scheduled maintenance has been completed.
Nov 3, 17:50 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 12:00 HKT
Scheduled - Our BRL fiat wallet vendor "Banco Genia" will be undergoing maintenance on 2nd Nov 2024 1:00am (UTC -3) - 5:00am (UTC -3)

During this period, users will not be able to use Banco Genia for BRL fiat deposit/withdraw.

- For existing deposit/withdraw through Banco Genia, it will be resumed once the maintenance is complete.

Oct 31, 14:17 HKT
Completed - The scheduled maintenance has been completed.
Nov 3, 17:49 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 3, 12:00 HKT
Scheduled - Our BRL fiat wallet vendor "Banco Genia" will be undergoing maintenance on 3rd Nov 2024 1:00am (UTC -3) - 5:00am (UTC -3)

During this period, users will not be able to use Banco Genia for BRL fiat deposit/withdraw.

- For existing deposit/withdraw through Banco Genia, it will be resumed once the maintenance is complete.

Oct 31, 14:17 HKT
Nov 2, 2024
Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024
Completed - The scheduled maintenance has been completed.
Oct 30, 15:00 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 14:00 HKT
Scheduled - On 30th Oct 6am to 7am UTC, we will be performing a routine database upgrade.

You may experience brief disruptions while trying to perform below operations:

- Signing up to a new Crypto.com Main App / Exchange account
- Defi Pay / QR Connect
- One-button lock

Below operations will continue as normal:
- Main app login
- Exchange login, QR login
- all trade related function
- all other main app functionalities except user email update/one button locking

Thank you for your cooperation.

Oct 29, 14:25 HKT
Oct 29, 2024
Completed - The scheduled maintenance will be re-scheduled
Oct 29, 14:18 HKT
Update - The scheduled maintenance is now cancelled.
Oct 29, 14:17 HKT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:00 HKT
Scheduled - On 29th Oct 6am to 7am UTC, we will be performing a routine database upgrade.

You may experience brief disruptions while trying to perform below operations:

- Signing up to a new Crypto.com Main App / Exchange account
- Defi Pay / QR Connect
- One-button lock

Below operations are not impacted:
- Main app login
- Exchange login, QR login
- all trade related function
- all other main app functionalities except user email update/one button locking

Thank you for your cooperation.

Oct 29, 02:29 HKT
Oct 28, 2024

No incidents reported.