Update - The transfer of all U.S. and Canadian customer digital assets to Crypto.com Custody Trust Company is now complete.
Jan 16, 2025 - 15:08 HKT
Monitoring - Following the launch of Crypto.com Custody Trust Company, all U.S. and Canadian customer digital assets will be transferred to our trust company for custody. This is all within the Crypto.com family of companies, and all impacted users will continue to have full access to their accounts and funds leading up to, during and following the transition. We will confirm when this transition is complete.
Jan 07, 2025 - 14:23 HKT
Resolved -
This incident has been resolved.
Jan 16, 17:37 HKT
Investigating -
Crypto.com NFT is temporarily unavailable due to maintenance, sorry for the inconvenience. It will be available very soon.
Jan 16, 17:21 HKT
Resolved -
This incident has been resolved.
Jan 15, 04:42 HKT
Monitoring -
We have identified some delays with placing UpDown / Strike options and Sports prediction. Please bear with us whilst our teams are currently investigating this with the highest priority.
Jan 15, 03:33 HKT
Resolved -
This incident has been resolved.
Jan 13, 00:18 HKT
Update -
We are continuing to investigate this issue.
Jan 12, 23:14 HKT
Investigating -
We are experiencing some intermittent system issues related to the US and Canada fiat wallets, as well as Crypto.com card operations across all regions. UpDown options are also intermittently impacted.
Users will experience error messages when interacting with these features.
You may see your Crypto.com Visa card balance temporarily incorrect, please be assured your balance is not lost.
Our teams are looking into this issue with our vendors with the highest urgency. We appreciate your patience and will keep you posted once there is an update.
Jan 12, 23:07 HKT
Completed -
The scheduled maintenance has been completed.
Jan 12, 21:47 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 13:30 HKT
Scheduled -
Please note that our CAD fiat wallet vendor, Payper, will undergo maintenance between 05:30-13:30 UTC on the 12th of January. As a result, Interac Request Money will be disabled. We recommend that users utilize Interac e-Transfer during this period.
Jan 10, 17:16 HKT
Completed -
The scheduled maintenance has been completed.
Jan 12, 06:10 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 HKT
Update -
We will be undergoing scheduled maintenance during this time.
Jan 9, 16:55 HKT
Update -
We will be undergoing scheduled maintenance during this time.
Jan 9, 16:53 HKT
Scheduled -
Our SGD and USD SWIFT fiat wallet vendor "Standard Chartered" will be undergoing maintenance on 11th Jan, starting from 4:00pm UTC and expected to complete by 10pm UTC.
During this period, users relying on Standard Chartered will be unable to initiate FIAT SGD and USD SWIFT withdrawals.
Jan 8, 22:24 HKT
Completed -
The scheduled maintenance has been completed.
Jan 12, 03:14 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 00:00 HKT
Scheduled -
Our AED fiat wallet vendor "Standard Chartered" will be undergoing maintenance on 11th Jan, starting from 4:00pm UTC and expected to complete by 7pm UTC.
During this period, users relying on Standard Chartered will be unable to initiate FIAT AED withdrawals.
Jan 8, 22:28 HKT
Resolved -
This incident has been resolved.
Jan 11, 17:40 HKT
Investigating -
We are currently having some issues with the stocks and shares screen, only top 10 gainers / loser market cap data is available. Please wait whilst we are fixing this on highest priority. Thank you for your understanding.
Jan 11, 14:27 HKT