Identified - Some users are seeing card transactions being declined, our team is investigating with urgency on this. Thank you for your patience.
Sep 24, 17:29 HKT
Monitoring - Band Protocol has announced the BandChain Laozi Mainnet Upgrade Proposal B, which will bring a scalable feature of on-chain streaming revenue, cross-chain compatibility, and improved performance. The BandChain Mainnet will be upgraded at 09:00 UTC on 23 September 2021.
To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend BAND deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 08:00 UTC on 23 September 2021.
BAND trading will not be affected.
We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable. Kindly refer to status.crypto.com for updates.
Resolved -
This incident has been resolved.
Sep 23, 11:54 HKT
Monitoring -
Avalanche has announced the Apricot Phase Four Upgrade, which will introduce various new features and reduce C-Chain transactions fees. The Avalanche Mainnet will be upgraded at 21:00 UTC on 22 September 2021.
To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend AVAX deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 16:00 UTC on 22 September 2021.
AVAX trading will not be affected.
We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable.
Resolved -
This incident has been resolved.
Sep 22, 07:47 HKT
Identified -
We have identified that users with iOS 15 are experiencing issues with the Crypto.com App on selected mobile devices. Our team is working on a fix and will aim to release it as soon as possible.
Sep 21, 14:46 HKT
Resolved -
This incident has been resolved.
Sep 19, 20:23 HKT
Update -
We are continuing to investigate this issue.
May 30, 11:40 HKT
Update -
We are continuing to investigate this issue.
May 28, 19:00 HKT
Investigating -
We are aware of issues accessing the App and Exchange services reported by UK customers who use BT broadband services. Further investigations are ongoing.
May 28, 18:58 HKT
Resolved -
This incident has been resolved.
Sep 17, 16:45 HKT
Identified -
UCH trading is temporarily paused due to low liquidity level. We are closely monitoring the situation and will keep the community updated
Sep 17, 11:16 HKT
Resolved -
This incident has been resolved.
Sep 13, 14:20 HKT
Monitoring -
ADA deposits/withdrawals are delayed. We are currently monitoring this issue.
Cardano has announced the Alonzo Upgrade, which will introduce various new features and major upgrades. The Cardano mainnet will be upgraded at 12 Sep 2021 21:44:51 UTC.
To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend ADA deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 12 Sep 2021, 16:00 UTC.
ADA trading will not be affected.
We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable. Kindly refer to status.crypto.com for updates.