Investigating - We are aware users are seeing card transactions being declined, our team is investigating with urgency on this. Thank you for your patience.
Oct 7, 21:40 HKT
Resolved -
This incident has been resolved.
Oct 15, 20:59 HKT
Identified -
We are aware of users who have USD ACH fiat withdrawals that have been delayed. We have identified the root cause with our service providers, who are working to resolve this with the highest priority. We apologize for the inconvenience caused.
Oct 14, 09:09 HKT
Resolved -
This incident has been resolved.
Oct 15, 20:56 HKT
Identified -
We are aware of a processing issue with one of our payment partners. As a result, some crypto purchase transactions and Crypto.com Visa card top-ups for the period 2021-10-06 19:00:00 – 2021-10-07 18:59:59 UTC were charged twice to customer cards. Please rest assured we are working to resolve this within the next 24 hours by reversing the doubled charges ensuring that impacted cardholders will experience no consequences because of currency exchange rate fluctuations.
Oct 11, 16:28 HKT
Resolved -
This incident has been resolved.
Oct 13, 18:51 HKT
Identified -
We are aware of prolonged withdrawal processing times affecting both Crypto.com App wallet and Exchange users. The issue has been identified and we are working to resolve it as soon as possible.
Oct 13, 13:21 HKT
Resolved -
This incident has been resolved.
Oct 13, 18:51 HKT
Identified -
The team is aware of issues preventing customers to purchase NFT with Visa/ MasterCard; and further causing a delay in NFT withdrawals. Please rest assured our team is engaged with the problem and we are looking to resolve it as soon as possible.
Oct 13, 14:16 HKT
Resolved -
This incident has been resolved.
Oct 7, 22:18 HKT
Update -
We are continuing to investigate this issue.
Oct 7, 22:03 HKT
Investigating -
We are aware of users experiencing slowdowns with the app, as well as Exchange logins. Our team is working on urgently resolving this. Thank you for your patience.
Oct 7, 21:59 HKT
Resolved -
This incident has been resolved.
Oct 7, 16:07 HKT
Monitoring -
Please reach out to our Customer Service team if you believe you have balances stuck "in order" on the Crypto.com Exchange
Oct 7, 11:49 HKT
Investigating -
We are aware of some users who have balances stuck "in order". We are working to resolve this as quickly as possible. We apologize for the inconvenience
Oct 7, 04:16 HKT
Resolved -
This incident has been resolved.
Oct 6, 16:04 HKT
Update -
We are continuing to investigate this issue.
Oct 1, 19:07 HKT
Investigating -
Some users are experiencing delays in the minting and transfers of their NFTs. Our team is investigating with urgency on this. Thank you for your patience.
Oct 1, 19:03 HKT
Resolved -
This incident has been resolved.
Oct 5, 10:14 HKT
Investigating -
We are aware of an intermittent issue with emails being delayed. We are working with our partners on this. Thank you for your patience.
Oct 5, 09:21 HKT
Resolved -
This incident has been resolved.
Oct 4, 17:09 HKT
Monitoring -
Terra has announced the Columbus-5 Mainnet Upgrade, which will introduce various new features and major upgrades. The Columbus-4 chain will halt and the Columbus-5 mainnet migration will commence at block height 4724000.
To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend LUNA deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 30 September 2021, 00:00 UTC.
LUNA trading will not be affected.
We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable.