Crypto.com Status

Crypto.com Status Page

All Systems Operational

Crypto.com App Wallet Operational

Buy Operational

Sell Operational

Send Operational

Withdrawals Operational

Deposits Operational

Fiat Wallets Operational

Crypto.com App Operational

Main Page Operational

Track Coins Operational

Notifications Operational

Onboarding Operational

Card and Staking Operational

Crypto.com Exchange Operational

API Server Operational

Web Server Operational

Withdrawals Operational

Deposits Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2021

No incidents reported today.

Jan 26, 2021

No incidents reported.

Jan 25, 2021

Scheduled Maintenance: App, Exchange and Pay Checkout

Resolved - This incident has been resolved.
Jan 25, 10:31 HKT

Update - Scheduled Maintenance will be extended for 30 minutes, with an ETA of 02:30 UTC (10:30am HKT)
Jan 25, 09:56 HKT

Monitoring - We have started the scheduled system maintenance for the Crypto‌.com App, Exchange, and Pay Checkout starting at 0‌8:‌00 H‌KT (00‌:00 U‌TC) on 2‌5 J‌anuary 2‌021. Maintenance is expected to take approximately two hours.

What will be affected during the system maintenance:

Crypto‌.com App
All trading and other transactions on the Crypto.‌com App will be suspended. Your account balance may not be displayed correctly.

Crypto.‌com Exchange
All trading and other transactions on the Exchange will be suspended, and you will not be able to log in.

Crypto.‌com Pay Checkout
You will not be able to use the Crypto.‌com Pay Checkout feature on third-party merchant websites.

Rest assured that your funds will remain safe, as always.

Thank you for your support and understanding.
Jan 25, 07:59 HKT

Jan 24, 2021

No incidents reported.

Jan 23, 2021

No incidents reported.

Jan 22, 2021

CAD Fiat Deposit Issues

Resolved - The issue should be resolved now -- our team will be processing the previously rejected deposits. New deposits should not have any issues.
Jan 22, 18:46 HKT

Investigating - Some users have reported issues depositing CAD fiat via bank transfer in Canada.

The issue seems to be related to one of our partners and we are working closely with them to resolve the issue.
Jan 22, 12:01 HKT

Android App 3.81.1 Hotfix is Available Now

Resolved - This incident has been resolved.
Jan 22, 16:31 HKT

Monitoring - Android app hotfix version 3.81.1 is now available on the Google Play Store.

For users on version 3.81, please upgrade as soon as possible.

We sincerely appreciate the patience of users affected and apologize for the inconvenience.
Jan 22, 07:17 HKT

Android App 3.81 Issues

Resolved - Hotfix 3.81.1 is now available on the Google Play Store
Jan 22, 07:16 HKT

Update - The hotfix is still pending approval on the Google Play Store. We appreciate your patience on this matter and apologize for the inconvenience.
Jan 21, 16:19 HKT

Update - The issues with Android app version 3.81 extend beyond buying/selling -- the issue impacts screens that bring up a custom on-screen keyboard. A hotfix is underway.
Jan 21, 00:30 HKT

Identified - We have found an issue when buying/selling cryptocurrency in Android app version 3.81

Users will see an error message when attempting this operation.

The team is working on an urgent hotfix, and we apologize for the inconvenience.
Jan 21, 00:26 HKT

Jan 21, 2021

Jan 20, 2021

Cryptocurrency Deposit Address Generation Delayed

Resolved - This incident has been resolved.
Jan 20, 17:09 HKT

Identified - All but ETH/ERC20 deposit address generation are now resumed to function. We are fixing ETH/ERC20 now.
Jan 20, 16:07 HKT

Investigating - Deposit address generation for all cryptocurrency are delayed. We are currently investigating this issue.
Customers with existing addresses can still deposit normally.
Jan 20, 03:47 HKT

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

App Connectivity Issues and Exchange Login Issues

Resolved - This incident has been resolved.
Jan 14, 12:47 HKT

Investigating - We are currently investigating this issue. We apologize for the inconvenience.
Jan 14, 12:13 HKT

Jan 13, 2021

No incidents reported.