Crypto.com Status Page
Update - We are continuing to monitor for any further issues.
Oct 15, 02:25 HKT
Update - We are continuing to monitor for any further issues.
Oct 12, 14:08 HKT
Monitoring - STX withdrawals is delayed. We are currently monitoring this issue.
Oct 11, 10:55 HKT
Investigating - We are aware users are seeing card transactions being declined, our team is investigating with urgency on this. Thank you for your patience.
Oct 7, 21:40 HKT
Crypto.com App Wallet Degraded Performance
Buy Operational
Sell Operational
Send Operational
Withdrawals Degraded Performance
Deposits Operational
Fiat Wallets Operational
Crypto.com App Operational
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Operational
Crypto.com Exchange (Spot/Derivatives) Degraded Performance
API Server - Spot/Margin Operational
API Server - Derivatives Operational
Web Server - Spot/Margin Operational
Web Server - Derivatives Operational
Withdrawals Degraded Performance
Deposits Operational
Exchange App Operational
NFT Operational
NFT Login Operational
NFT Website Operational
NFT Purchase Operational
NFT Sale Operational
NFT Withdraw Operational
TAX Operational
Login Operational
Website Operational
CSV Import Operational
API Import Operational
Blockchain Import Operational
Tax Report Generation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 16, 2021

No incidents reported today.

Oct 15, 2021
Resolved - This incident has been resolved.
Oct 15, 20:59 HKT
Identified - We are aware of users who have USD ACH fiat withdrawals that have been delayed. We have identified the root cause with our service providers, who are working to resolve this with the highest priority. We apologize for the inconvenience caused.
Oct 14, 09:09 HKT
Resolved - This incident has been resolved.
Oct 15, 20:56 HKT
Identified - We are aware of a processing issue with one of our payment partners. As a result, some crypto purchase transactions and Crypto.com Visa card top-ups for the period 2021-10-06 19:00:00 – 2021-10-07 18:59:59 UTC were charged twice to customer cards. Please rest assured we are working to resolve this within the next 24 hours by reversing the doubled charges ensuring that impacted cardholders will experience no consequences because of currency exchange rate fluctuations.
Oct 11, 16:28 HKT
Resolved - This incident has been resolved.
Oct 15, 02:24 HKT
Monitoring - DOT and KSM deposits are delayed. We are currently monitoring this issue.
Oct 13, 16:17 HKT
Oct 14, 2021
Oct 13, 2021
Resolved - This incident has been resolved.
Oct 13, 18:51 HKT
Identified - We are aware of prolonged withdrawal processing times affecting both Crypto.com App wallet and Exchange users. The issue has been identified and we are working to resolve it as soon as possible.
Oct 13, 13:21 HKT
Resolved - This incident has been resolved.
Oct 13, 18:51 HKT
Identified - The team is aware of issues preventing customers to purchase NFT with Visa/ MasterCard; and further causing a delay in NFT withdrawals. Please rest assured our team is engaged with the problem and we are looking to resolve it as soon as possible.
Oct 13, 14:16 HKT
Oct 12, 2021
Resolved - This incident has been resolved.
Oct 12, 14:08 HKT
Monitoring - Crypto.com is supporting harmony mainnet upgrade.

ONE deposits/withdrawals will be temporarily suspended in the App and Exchange at 16:00 UTC on 11 October 2021.

Trading of $ONE will not be affected.

Details: https://blog.crypto.com/crypto-com-supports-harmonys-mainnet-upgrade
Oct 12, 00:08 HKT
Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 09:53 HKT
Monitoring - IQ withdrawals is delayed. We are currently monitoring this issue.
Sep 23, 12:20 HKT
Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021
Resolved - This incident has been resolved.
Oct 7, 22:18 HKT
Update - We are continuing to investigate this issue.
Oct 7, 22:03 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.
Our team is working on urgently resolving this. Thank you for your patience.
Oct 7, 21:59 HKT
Resolved - This incident has been resolved.
Oct 7, 16:07 HKT
Monitoring - Please reach out to our Customer Service team if you believe you have balances stuck "in order" on the Crypto.com Exchange
Oct 7, 11:49 HKT
Investigating - We are aware of some users who have balances stuck "in order". We are working to resolve this as quickly as possible. We apologize for the inconvenience
Oct 7, 04:16 HKT
Oct 6, 2021
Resolved - This incident has been resolved.
Oct 6, 16:04 HKT
Update - We are continuing to investigate this issue.
Oct 1, 19:07 HKT
Investigating - Some users are experiencing delays in the minting and transfers of their NFTs. Our team is investigating with urgency on this. Thank you for your patience.
Oct 1, 19:03 HKT
Oct 5, 2021
Resolved - This incident has been resolved.
Oct 5, 10:14 HKT
Investigating - We are aware of an intermittent issue with emails being delayed. We are working with our partners on this. Thank you for your patience.
Oct 5, 09:21 HKT
Oct 4, 2021
Resolved - This incident has been resolved.
Oct 4, 17:09 HKT
Monitoring - Terra has announced the Columbus-5 Mainnet Upgrade, which will introduce various new features and major upgrades. The Columbus-4 chain will halt and the Columbus-5 mainnet migration will commence at block height 4724000.

To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend LUNA deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 30 September 2021, 00:00 UTC.

LUNA trading will not be affected.

We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable.

For details:
https://blog.crypto.com/crypto-com-supports-terras-columbus-5-mainnet-upgrade/
Sep 30, 13:16 HKT
Oct 3, 2021

No incidents reported.

Oct 2, 2021

No incidents reported.