Monitoring - We are investigating delays with US card top-ups and crypto-to-USD wallet transactions. The team has deployed a fix and we are monitoring the situation.
Nov 25, 14:39 HKT
Resolved -
This incident has been resolved.
Nov 18, 13:38 HKT
Update -
We are continuing to investigate this issue.
Nov 18, 13:38 HKT
Investigating -
We are aware of an issue with the Exchange balance not loading on app -- this is just a display issue. The team is working on this.
Nov 18, 13:07 HKT
Resolved -
This incident has been resolved.
Nov 18, 13:03 HKT
Identified -
We are performing a scheduled system maintenance for the Crypto.com App and Exchange starting from 11:00 pm UTC on 17 November 2020. The maintenance is expected to take approximately six hours, but may vary depending on the circumstances on the day.
Crypto.com App All trading and other transactions on the Crypto.com App will be suspended.
Crypto.com Exchange All trading and other transactions on the Exchange will be suspended.
Crypto.com Pay Merchants will not be able to log in to the Crypto.com Pay Dashboard and accept crypto via Crypto.com Pay Checkout. In addition, merchants will not be able to issue invoices, and users will also not be able to use the Crypto.com Pay Checkout feature during this time.
Rest assured that your funds will remain safe, as always.
Nov 18, 06:59 HKT
Resolved -
This incident has been resolved.
Nov 16, 08:17 HKT
Investigating -
Crypto.com is supporting the Bitcoin Cash Network Upgrade on 15 Nov 2020. Please note that there will be a temporary suspension of #BCH deposits/withdrawals on our App & Exchange at 10:00 UTC on 15 Nov 2020.
Nov 15, 18:10 HKT