Crypto.com Status Page
Monitoring - We are investigating delays with US card top-ups and crypto-to-USD wallet transactions. The team has deployed a fix and we are monitoring the situation.
Nov 25, 14:39 HKT
Crypto.com App Wallet Degraded Performance
Buy Operational
Sell Degraded Performance
Send Operational
Withdrawals Operational
Deposits Operational
Crypto.com App Degraded Performance
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Degraded Performance
Crypto.com Exchange Operational
API Server Operational
Web Server Operational
Withdrawals Operational
Deposits Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 25, 2020

Unresolved incident: US Card Topups and Crypto-to-USD Fiat Delays.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020
Resolved - This incident has been resolved.
Nov 18, 13:38 HKT
Update - We are continuing to investigate this issue.
Nov 18, 13:38 HKT
Investigating - We are aware of an issue with the Exchange balance not loading on app -- this is just a display issue. The team is working on this.
Nov 18, 13:07 HKT
Resolved - This incident has been resolved.
Nov 18, 13:03 HKT
Identified - We are performing a scheduled system maintenance for the Crypto.com App and Exchange starting from 11:‌00 p‌m UT‌C on 1‌7 Nove‌mber 20‌20. The maintenance is expected to take approximately six hours, but may vary depending on the circumstances on the day.

Crypto.‌com App
All trading and other transactions on the Crypto.‌com App will be suspended.

Crypto.‌com Exchange
All trading and other transactions on the Exchange will be suspended.

Crypto.‌com Pay
Merchants will not be able to log in to the Crypto.‌com Pay Dashboard and accept crypto via Crypto.‌com Pay Checkout. In addition, merchants will not be able to issue invoices, and users will also not be able to use the Crypto.‌com Pay Checkout feature during this time.

Rest assured that your funds will remain safe, as always.
Nov 18, 06:59 HKT
Resolved - This incident has been resolved.
Nov 18, 07:29 HKT
Investigating - We are currently investigating an issue with the Defi Wallet displaying service errors
Nov 18, 07:24 HKT
Nov 17, 2020

No incidents reported.

Nov 16, 2020
Resolved - This incident has been resolved.
Nov 16, 08:17 HKT
Investigating - Crypto.com is supporting the Bitcoin Cash Network Upgrade on 15 Nov 2020.
Please note that there will be a temporary suspension of #BCH deposits/withdrawals on our App & Exchange at 10:00 UTC on 15 Nov 2020.
Nov 15, 18:10 HKT
Nov 15, 2020
Nov 14, 2020

No incidents reported.

Nov 13, 2020

No incidents reported.

Nov 12, 2020

No incidents reported.

Nov 11, 2020
Resolved - This incident has been resolved.
Nov 11, 19:45 HKT
Update - Withdrawals have been re-enabled. Deposits are still in progress. Thank you for your patience
Nov 11, 18:49 HKT
Update - This is related to the Ethereum network infrastructure issue
Nov 11, 17:31 HKT
Investigating - ETH and ERC20 Deposits and Withdrawals have been temporarily suspended
Nov 11, 17:29 HKT