Update - We are continuing to investigate this issue.
May 30, 11:40 HKT
Update - We are continuing to investigate this issue.
May 28, 19:00 HKT
Investigating - We are aware of issues accessing the App and Exchange services reported by UK customers who use BT broadband services. Further investigations are ongoing.
May 28, 18:58 HKT
Resolved -
This incident has been resolved.
Aug 3, 20:46 HKT
Investigating -
We are aware of an issue with Track Coin graphs not being up-to-date. The team is investigating and working on a solution. We apologize for the inconvenience.
Aug 3, 15:02 HKT
Resolved -
This incident has been resolved.
Jul 31, 20:46 HKT
Update -
We are continuing to monitor for any further issues.
Jul 30, 23:49 HKT
Monitoring -
Crypto.com is supporting Theta Network’s major upgrade and hard fork to version 3.1.0.
THETA and TFUEL deposits/withdrawals will be temporarily suspended in the App and Exchange at 8:00 PST on 30 July 2021 until the upgrade proves to be stable.
Resolved -
This incident has been resolved.
Jul 29, 11:20 HKT
Investigating -
We are currently under system maintenance for Derivatives trading on the Crypto.com Exchange starting from 10:00 HKT (02:00 UTC) on 29 July 2021. The maintenance is expected to take approximately 2 hours, but may vary depending on the circumstances on the day.
Jul 29, 10:08 HKT
To ensure the safety of users’ funds during and after the upgrade, we are temporarily suspending ETC deposits/withdrawals in the Crypto.com App starting from 23 July 2021, 16:00 UTC.
ETC trading will not be affected.
We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable. Kindly refer to here (status.crypto.com) for updates.