Crypto.com Status Page
All Systems Operational
Crypto.com App Wallet Operational
Buy Operational
Sell Operational
Send Operational
Withdrawals Operational
Deposits Operational
Fiat Wallets Operational
Crypto.com App Operational
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Operational
Crypto.com Exchange (Spot/Derivatives) Operational
API Server - Spot/Margin Operational
API Server - Derivatives Operational
Web Server - Spot/Margin Operational
Web Server - Derivatives Operational
Withdrawals Operational
Deposits Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 18, 2021

No incidents reported today.

May 17, 2021
ZIL Deposits/Withdrawals Delayed
Resolved - This incident has been resolved.
May 17, 09:48 HKT
Monitoring - ZIL deposits/withdrawals are delayed. We are currently monitoring this issue.
May 16, 22:14 HKT
May 16, 2021
May 15, 2021

No incidents reported.

May 14, 2021
Scheduled System Maintenance - Exchange
Resolved - This incident has been resolved.
May 14, 11:59 HKT
Update - We are continuing in progress of maintenance
May 14, 09:29 HKT
Update - We are continuing to investigate this issue.
May 14, 08:18 HKT
Investigating - We will perform system maintenance for Spot and Margin Trading on the Crypto.com Exchange starting from 08:00 HKT (00:00 UTC) on 14 May 2021. The maintenance is expected to take approximately 4 hours, but may vary depending on the circumstances on the day.

During this time, new Spot and Margin training orders will not be accepted. Deposits, withdrawals and funds transfers between wallets will also be disabled.
May 14, 07:55 HKT
May 13, 2021
RLC Withdrawals Delayed
Resolved - This incident has been resolved.
May 13, 14:39 HKT
Investigating - RLC withdrawals are delayed. We are currently investigating this issue.
May 10, 09:17 HKT
App Slowdowns and Exchange Login Issues
Resolved - This incident has been resolved.
May 13, 03:24 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.
May 13, 02:29 HKT
May 12, 2021
Successful crypto purchases with missing virtual assets
Resolved - This incident has been resolved.
May 12, 01:54 HKT
Identified - We are aware of existing issues where card purchases of digital assets were not credited to users' wallets while their cards were successfully charged. We are looking to resolve this asap and settle the successfully purchased digital assets to the respective user balances.
May 10, 19:58 HKT
May 11, 2021
Crypto Earn Interest Payments Delayed
Resolved - This incident has been resolved.
May 11, 07:31 HKT
Investigating - We are aware of delays with Crypto Earn interest payments -- the team is working to address this as soon as possible.
May 10, 15:57 HKT
May 10, 2021
App Slowdown
Resolved - This incident has been resolved.
May 10, 22:24 HKT
Investigating - We are aware of users experiencing slowdowns with the app.

Our team is working on urgently resolving this. Thank you for your patience.
May 10, 19:25 HKT
App Wallet Balance Lag - Display Issue
Resolved - This incident has been resolved.
May 10, 21:59 HKT
Investigating - We are aware of issues with the app wallet balances displaying an old/stale amount. This is a display issue, and the team is working on correcting this ASAP
May 10, 19:49 HKT
FLOW New Deposit Address Generation and Withdrawals Delayed
Resolved - FLOW deposit/withdrawal will be disabled for now.
We will update if/when it will re-open.
May 10, 19:39 HKT
Investigating - FLOW new deposit address generation and withdrawals are delayed. We are currently investigating this issue.
Customers with existing deposit address can still deposit.
Apr 27, 09:12 HKT
May 9, 2021
App Slowdowns and Exchange Login Issues
Resolved - This incident has been resolved.
May 9, 07:27 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.
May 9, 04:14 HKT
App Slowdowns and Exchange Login Issues
Resolved - This incident has been resolved.
May 9, 03:37 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.
May 8, 23:59 HKT
May 8, 2021
May 7, 2021
Inaccurate log of deposit in the transaction history of the USD Fiat wallet
Resolved - This incident has been resolved.
May 7, 15:37 HKT
Investigating - We're currently investigating inaccurate log of deposit(s) in the transaction history of the USD Fiat wallet

Thank you for your patience
May 3, 16:44 HKT
May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021
App Slowdowns and Exchange Login Issues
Resolved - This incident has been resolved.
May 4, 22:56 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.
May 4, 21:49 HKT
App Slowdowns and Exchange Login Issues
Resolved - This incident has been resolved.
May 4, 21:01 HKT
Update - We are continuing to investigate this issue.
May 4, 20:42 HKT
Investigating - We are aware of users experiencing slowdowns with the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.
May 4, 20:42 HKT
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