Crypto.com Status Page

Service Under Maintenance

Crypto.com App/Web Wallet Operational
Buy Operational
Sell Operational
Send Operational
Withdrawals Operational
Deposits Operational
Fiat Wallets Operational
Crypto.com App/Web Under Maintenance
Main Page Operational
Track Coins Operational
Notifications Operational
Onboarding Operational
Card and Staking Under Maintenance
Crypto.com Exchange Operational
API Server Operational
Web Server Operational
Withdrawals Operational
Deposits Operational
Exchange App Operational
NFT Operational
NFT Login Operational
NFT Website Operational
NFT Purchase Operational
NFT Sale Operational
NFT Withdraw Operational
NFT Deposit Operational
Pay Operational
Pay Your Friends Operational
Giftcard Operational
Airtime Operational
Checkout, Invoice, Subscriptions Operational
Refunds Operational
Merchant Dashboard Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 11, 2025

No incidents reported today.

Nov 10, 2025
KSM Staking
Resolved - KSM Staking has been resumed.
Nov 10, 10:04 HKT
Investigating - KSM chain is doing an upgrade and our team is working on supporting the new Asset Hub. We will resume services once our upgrade is rolled out.

Below are the impacts on KSM Staking during this period:
- Staking and unstaking have been suspended.
- Staking rewards will be impacted.
Oct 9, 17:39 HKT
Nov 9, 2025
USD Fiat Wallet Vendor Greendot Scheduled Maintenance
Resolved - This incident has been resolved.
Nov 9, 15:22 HKT
Investigating - Our USD fiat wallet vendor "Greendot" will be undergoing scheduled maintenance from 9:30 PM PT on October 25, 2025 to 11:00 PM PT on Nov 8, 2025.

Impact:
- Cash account creation, deposit, withdrawal will be temporarily unavailable during this period


We apologize for any inconvenience and appreciate your patience during this maintenance window.
Nov 9, 13:21 HKT
Nov 8, 2025

No incidents reported.

Nov 7, 2025
ETH-Eigenlayer Restaking and EIGEN Staking
Resolved - This incident has been resolved.
Nov 7, 17:28 HKT
Update - ETH Eigenlayer Restaking is resumed, and both staking and restaking rewards have been resumed, while distribution of EIGEN rewards is still interrupted.
Oct 23, 13:07 HKT
Investigating - We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking.

ETH Eigenlayer Restaking
- All deposits have now been suspended.
- Both staking and restaking rewards will be impacted.
- Unstaking remain unaffected.

Eigen Staking
- Staking and unstaking operations remain unaffected.
- Distribution of EIGEN rewards is temporarily interrupted.
Sep 17, 19:58 HKT
Nov 6, 2025
Onchain Wallet Earn - Deposit/Withdraw Operations Paused for Multiple Pools Due to API Issue
Resolved - This incident has been resolved.
Nov 6, 22:33 HKT
Investigating - Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time.

Affected pools:
-ETH staking
Sep 9, 13:30 HKT
Onchain Wallet ETH staking
Resolved - This incident has been resolved.
Nov 6, 22:33 HKT
Monitoring - As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider.

Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
Sep 10, 22:55 HKT
Nov 5, 2025

No incidents reported.

Nov 4, 2025
Exchange App sign up issue
Resolved - Sign up via exchange app is resumed
Nov 4, 13:27 HKT
Investigating - Please note exchange app sign up flow is blocked due to Recaptcha issues. Our team is working on the fix urgently.
Nov 4, 12:04 HKT
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
AUD fiat wallet vendor Monoova Issues
Resolved - This incident has been resolved.
Oct 30, 18:32 HKT
Investigating - We are currently experiencing issues with our AUD fiat wallet provider, Monoova.
Users may use the alternative AUD vendor "Zai" instead until the service is resumed.
Oct 30, 14:43 HKT
Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

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