App slowness

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Aug 11, 2022 - 22:01 HKT

Update

This issue seems to be related to an upstream service provider for routes specifically between customers in EU and our data centers. Other regions are unaffected.

We are working closely with our partners on this. We appreciate your patience on this matter.

Posted Aug 11, 2022 - 20:57 HKT

Investigating

We are aware the app is experiencing slowness. The team is working on this as top priority.

Posted Aug 11, 2022 - 20:10 HKT

This incident affected: Crypto.com App/Web Wallet (Buy, Sell, Send, Withdrawals, Deposits, Fiat Wallets) and Crypto.com App/Web (Main Page, Track Coins, Notifications).