Please be informed that we will be performing a scheduled system maintenance for the Crypto.com App and selected services in the Crypto.com Exchange, Onchain Wallet, Pay, NFT, and Price commencing on 00:00 UTC on 17 Feb 2025. It is expected to take approximately one hour, and should be completed by 17 Feb 2025, 01:00 UTC.
Crypto.com App
All features and services in the Crypto.com App (including the web version) will be temporarily unavailable during system maintenance:
- Logging in and signing up will be temporarily unavailable
- Trading of cryptocurrencies, sports contracts and stocks will be temporarily unavailable.
This includes:
- Crypto Buy/Sell, Recurring Buy, Target Price Order, TWAP
- Crypto Basket. The Crypto Basket rebalancing feature will also be paused temporarily.
- Stocks and ETFs trading
- UpDown Options, Strike Options and Sports event contracts.
Existing open positions may be closed when contracts expire or are knocked out,
and users will not be able to place trades to proactively close them.
- Trading CFDs (Contracts for Differences)
- Margin trading for Prime customers
- Fiat Wallet deposits and withdrawals will be temporarily unavailable
- Transfers via ACH may experience a delay
- The Crypto.com Card will still be functional, but spending rewards and the display of users’ latest transaction history will be delayed until the maintenance period ends
- All Earn products will be temporarily unavailable. Reward payouts will paused until system maintenance is complete
- Airdrop Arena will be temporarily unavailable
- Spending Power will be temporarily unavailable
- Pay Shops, Gift Cards, Airtime, and the Crypto.com Pay checkout method at merchants will be temporarily unavailable
Rewards distribution for Airdrop Arena, Missions, University, Badges, Card (spending rewards), Pay, Earn and Staking will be delayed until the maintenance period ends. Any accrued rewards will not be impacted. Please note that the aforementioned features are subject to jurisdictional restrictions.
Crypto.com Exchange
Selected features and services in the Crypto.com Exchange web and app will be temporarily unavailable.
For retail users, the following will be impacted:
- Login will temporarily be unavailable
- New users will not be able to sign up with their Crypto.com App account during the maintenance period
- Transfers of fiat via bank accounts may experience delays
- Deposits and withdrawals of cryptocurrencies via external on-chain/off-chain address will be temporarily unavailable
- Staking will be temporarily unavailable
For institutions, the following will be impacted:
- OTC data retrieval via SalesPortal v2 will be temporarily unavailable
Please note that any open positions may be closed if the target price is met and users will not be able to proactively close them during the maintenance period.
All other services will remain functional.
Onchain Wallet
Selected features and services in the Onchain Wallet will be temporarily unavailable, including:
- Connecting the Onchain Wallet to the Crypto.com App during the maintenance period will be temporarily unavailable
- Crypto Buy will be temporarily unavailable
- Centralised bridges will be temporarily unavailable
All other services will remain functional.
Crypto.com NFT
- Selected features and services on Crypto.com NFT will be temporarily unavailable, including:
- Users will not be able to log in via the Crypto.com App or using the QR code during the maintenance period. However, users can still log in by using their email address
- NFT withdrawals, deposits and self-mint
- Account balance payouts and purchases via Crypto.com Pay will be temporarily unavailable
All other services will remain functional.
Crypto.com Price
Users will not be able to sign up or log in via the Crypto.com App during the maintenance period. Buying and trading on the Crypto.com App via the price website will also be temporarily unavailable. All other services will remain functional.
Pay for Business
Crypto.com Pay checkout method at merchants will be temporarily unavailable. Merchants will not be able to log into the dashboard, and settlements will be temporarily unavailable during the maintenance period.
Crypto.com Shop
Crypto.com Pay will be temporarily unavailable as a payment method in the Crypto.com Shop.
Rest assured that your funds and assets will remain safe, as always. Thank you for your support and understanding.
Posted Feb 11, 2025 - 19:09 HKT