Crypto Deposits Delayed

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Feb 09, 2021 - 15:59 HKT

Update

XRP deposit address creation is disabled for new users, current users with existing XRP deposit addresses are not impacted. We are still working on resolving the issue.

Posted Feb 09, 2021 - 04:54 HKT

Investigating

Most crypto deposits are delayed. We are currently investigating this issue.
BTC, ETH, ERC20 tokens deposits are not impacted.

Posted Feb 09, 2021 - 03:35 HKT

This incident affected: Crypto.com App/Web Wallet (Withdrawals, Deposits) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals, Deposits).