BAND Deposits/Withdrawals Paused

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Oct 15, 2020 - 10:08 HKT

Update

Crypto.com App Wallet BAND deposits and withdrawals are reenabled.

Posted Oct 15, 2020 - 01:01 HKT

Monitoring

Crypto.com will be supporting the upcoming BAND MainNet Upgrade (Wenchang to GuanYu MainNet Upgrade) occurring on 14 October 2020. To ensure the safety of our customers’ funds during and after the upgrade, we will suspend deposit and withdrawals of BAND starting from 14 October 2020, 13:00 UTC on both the Crypto.com App and the Crypto.com Exchange.

Please note that the trading of BAND will not be affected during this time.

We will be closely monitoring the situation and will resume deposits and withdrawals once the network proves to be stable. Kindly refer to https://status.crypto.com/ for updates.

For details of the technical upgrade, please refer here (https://github.com/bandprotocol/bandchain/wiki/Wenchang-to-GuanYu-mainnet-Upgrade-Instructions).

Thank you for your support and understanding.

Posted Oct 14, 2020 - 21:07 HKT

This incident affected: Crypto.com App Wallet (Withdrawals, Deposits) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals, Deposits).