Successful crypto purchases with missing virtual assets

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted May 12, 2021 - 01:54 HKT

Identified

We are aware of existing issues where card purchases of digital assets were not credited to users' wallets while their cards were successfully charged. We are looking to resolve this asap and settle the successfully purchased digital assets to the respective user balances.

Posted May 10, 2021 - 19:58 HKT

This incident affected: Crypto.com App/Web Wallet (Buy).