LUNA Deposits/Withdrawals Delayed

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Oct 04, 2021 - 17:09 HKT

Monitoring

Terra has announced the Columbus-5 Mainnet Upgrade, which will introduce various new features and major upgrades. The Columbus-4 chain will halt and the Columbus-5 mainnet migration will commence at block height 4724000.

To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend LUNA deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 30 September 2021, 00:00 UTC.

LUNA trading will not be affected.

We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable.

For details:
https://blog.crypto.com/crypto-com-supports-terras-columbus-5-mainnet-upgrade/

Posted Sep 30, 2021 - 13:16 HKT

This incident affected: Crypto.com App Wallet (Withdrawals, Deposits) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals, Deposits).