Main App Users experiencing Intermittent Passkey Errors During Crypto Withdrawals

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Oct 22, 2026 - 00:52 HKT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 22, 2026 - 00:32 HKT

Identified

We have identified an issue causing errors for users attempting to withdraw crypto using a passkey. As a temporary workaround, users with 2FA enabled can disable their passkey to complete the withdrawal. Alternatively, retrying the transaction multiple times may eventually succeed. We apologize for the inconvenience and are working on a fix.

Posted Oct 22, 2026 - 00:14 HKT