Cryptocurrency Deposit Address Generation Delayed

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Jan 20, 2021 - 17:09 HKT

Identified

All but ETH/ERC20 deposit address generation are now resumed to function. We are fixing ETH/ERC20 now.

Posted Jan 20, 2021 - 16:07 HKT

Investigating

Deposit address generation for all cryptocurrency are delayed. We are currently investigating this issue.
Customers with existing addresses can still deposit normally.

Posted Jan 20, 2021 - 03:47 HKT

This incident affected: Crypto.com App Wallet (Withdrawals, Deposits) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals, Deposits).