Supports the Upcoming Cardano (ADA) Protocol Upgrade
Incident Report for
This incident has been resolved.
Posted Dec 17, 2020 - 07:53 HKT
A fix has been implemented and we are monitoring the results.
Posted Dec 17, 2020 - 01:11 HKT
Investigating will be supporting the upcoming Cardano (ADA) protocol upgrade (codename: Allegra) on 16 December 2020.

Deposit and Withdrawal Suspension

To ensure the safety of user funds during and after the protocol upgrade, we will suspend ADA deposits and withdrawals starting from 16 December 2020 at 17:00 UTC on both the App and Exchange.

We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable on or after 16 December. Kindly refer to for updates.

For more details about Allegra, please visit Cardano's forum.
Posted Dec 17, 2020 - 01:10 HKT
This incident affected: Exchange (Withdrawals, Deposits) and App Wallet (Withdrawals, Deposits).