Intermittent Issues with 2FA Servers

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Sep 29, 2020 - 08:32 HKT

Update

The issue affects users who have 2FA enabled, and is related to an outage by a major cloud services provider. We are working closely with our partners to have this resolved.

Posted Sep 29, 2020 - 08:04 HKT

Identified

This issue is being investigated. Thank you for your patience

Posted Sep 29, 2020 - 07:31 HKT

This incident affected: Crypto.com Exchange (Spot/Derivatives) (Web Server - Spot/Margin) and Crypto.com App Wallet (Withdrawals).