App Slowdowns and Exchange Login Issues

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Apr 18, 2021 - 05:56 HKT

Update

We are continuing to investigate this issue.

Posted Apr 18, 2021 - 05:56 HKT

Investigating

We are aware of users experiencing slowdowns of the app, as well as Exchange logins.

Our team is working on urgently resolving this. Thank you for your patience.

Posted Apr 18, 2021 - 05:37 HKT

This incident affected: Crypto.com App (Main Page) and Crypto.com Exchange (Spot/Derivatives) (Web Server - Spot/Margin, Web Server - Derivatives).