A fix has been implemented and we are monitoring the results.
Posted Aug 02, 2026 - 15:24 HKT
Update
Our partner provider is actively working through their scheduled system update. Our technical team is monitoring the situation closely so we can reopen services as soon as they finish.
Next update: In 30 minutes
Posted Aug 02, 2026 - 13:55 HKT
Identified
One of our third-party network providers is currently undergoing system maintenance. As a result, deposits and withdrawals are temporarily taking longer than usual. All user funds remain completely safe.
Next update: In 30 minutes.
Posted Aug 02, 2026 - 13:23 HKT
Investigating
We are currently experiencing processing delays with deposits and withdrawals across all networks.
Please be assured that your funds and transactions are completely safe. Our team is actively investigating the issue and working to restore normal operations as quickly as possible. We will provide further updates as soon as we have more information.