AVAX Deposits/Withdrawals Delayed

Incident Report for Crypto.com

Resolved

This incident has been resolved.

Posted Sep 23, 2021 - 11:54 HKT

Monitoring

Avalanche has announced the Apricot Phase Four Upgrade, which will introduce various new features and reduce C-Chain transactions fees. The Avalanche Mainnet will be upgraded at 21:00 UTC on 22 September 2021.

To ensure the safety of users’ funds during and after the upgrade, we will temporarily suspend AVAX deposits/withdrawals in both the Crypto.com App and Crypto.com Exchange starting from 16:00 UTC on 22 September 2021.

AVAX trading will not be affected.

We will closely monitor the situation and resume deposits and withdrawals once the network proves to be stable.

Details: https://blog.crypto.com/crypto-com-supports-avalanches-mainnet-upgrade/

Posted Sep 23, 2021 - 00:09 HKT

This incident affected: Crypto.com App Wallet (Withdrawals, Deposits) and Crypto.com Exchange (Spot/Derivatives) (Withdrawals, Deposits).