Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Resolved -
This incident has been resolved.
Apr 18, 00:50 HKT
Identified -
One of our EURO fiat wallet vendor "Banking Circle" is currently undergoing maintenance.
- Current users on "Banking Circle" will not be able to make new fiat deposit at this moment.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume.
Apr 17, 23:39 HKT
Resolved -
This incident has been resolved.
Apr 17, 15:43 HKT
Monitoring -
Please be informed that deposits and withdrawals of tokens on the Cronos network will be temporarily suspended in the Crypto.com App and Exchange on 17 April 2024, 06:45 UTC.
The trading of tokens on Cronos in the App and Exchange will not be impacted. Cronos Proof-of-Stake will not be impacted as well. Cronos Proof-of-Stake Chain will not be affected.
Deposits and withdrawals of tokens on Cronos will resume once the upgrade is complete. No further announcements will be made.
If you have any questions or concerns, kindly reach out to us at chat.crypto.com.
Apr 17, 14:46 HKT
Resolved -
This issue is resolved. Please update your Crypto.com app to the latest version. Thank you very much for your attention and patience in this.
Apr 8, 09:02 HKT
Monitoring -
Hotfix for Android Crypto.com App (v.3.183.21) released to all countries' Play Store. Please update your app to this version if you are impacted by this issue.
Apr 7, 04:10 HKT
Identified -
We are aware of a current issue impacting Android Crypto.com App (v 3.183.20) customers on crypto withdrawals to External / Defi Wallet. We are working diligently on a fix. For impacted customers, please attempt to turn off passcode when opening the app as a workaround. We shall provide an updates asap. Thank you very much for your attention and patience.
Apr 6, 18:02 HKT