Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
Completed -
The scheduled maintenance has been completed.
Mar 17, 00:03 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 19:45 HKT
Scheduled -
One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance on 16th March, starting from 11:45am UTC and expected to complete by 3:15pm UTC.
During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume.
Mar 15, 16:38 HKT
Resolved -
This incident has been resolved.
Mar 13, 23:02 HKT
Monitoring -
Please be informed that deposits and withdrawals of tokens on the Ethereum, Arbitrum One and Arbitrum Nova, Optimism, zkSync Era, Metis, Starknet and Polygon PoS networks will be temporarily suspended on the Crypto.com App and the Crypto.com Exchange on 13 March 2024, 13:25 UTC. This temporary suspension is to facilitate Ethereum’s latest Dencun network upgrade.
Please note that the trading of ETH, ARB, OP, METIS, STRK and MATIC tokens on the Crypto.com App and the Crypto.com Exchange will not be impacted. Deposits and withdrawals of ETH, ARB, OP, METIS, STRK and MATIC tokens will resume once the upgraded Ethereum has stabilized. No further announcements will be made.
If you have any questions or concerns, kindly reach out to us at contact@crypto.com.
Mar 13, 21:23 HKT
Completed -
The scheduled maintenance is completed.
Mar 9, 23:00 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 HKT
Scheduled -
One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance from 10am UTC and expected to complete by 3pm UTC 9th March.
During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume.
Mar 8, 18:16 HKT
Resolved -
This incident has been resolved.
Mar 8, 19:33 HKT
Update -
Users may now attempt to retry their ACH pull instant deposits to see if this is now successful
Mar 8, 18:34 HKT
Monitoring -
We are currently experiencing intermittent system issues affecting ACH Pull Instant Deposit.
Our teams are actively looking into this with our vendors and will provide updates as soon as they are available. Thank you very much for your attention.
Mar 8, 17:56 HKT
Resolved -
This incident has been resolved.
Mar 8, 17:25 HKT
Investigating -
We are currently experiencing intermittent system issues affecting ACH Pull Instant Deposit.
Our teams are actively looking into this with our vendors and will provide updates as soon as they are available. Thank you very much for your attention.
Mar 8, 14:35 HKT
Resolved -
This incident has been resolved.
Mar 6, 14:12 HKT
Investigating -
We are currently experiencing intermittent system issues affecting EUR Fiat Wallet Withdrawals.
Our teams are actively looking into this with our vendors and will provide updates as soon as they are available. Thank you very much for your attention.
Mar 6, 13:43 HKT