Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
On 30th Oct 6am to 7am UTC, we will be performing a routine database upgrade.
You may experience brief disruptions while trying to perform below operations:
- Signing up to a new Crypto.com Main App / Exchange account - Defi Pay / QR Connect - One-button lock
Below operations will continue as normal: - Main app login - Exchange login, QR login - all trade related function - all other main app functionalities except user email update/one button locking
Thank you for your cooperation. Posted on
Oct 29, 2024 - 14:25 HKT
Completed -
The scheduled maintenance will be re-scheduled
Oct 29, 14:18 HKT
Update -
The scheduled maintenance is now cancelled.
Oct 29, 14:17 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 14:00 HKT
Scheduled -
On 29th Oct 6am to 7am UTC, we will be performing a routine database upgrade.
You may experience brief disruptions while trying to perform below operations:
- Signing up to a new Crypto.com Main App / Exchange account - Defi Pay / QR Connect - One-button lock
Below operations are not impacted: - Main app login - Exchange login, QR login - all trade related function - all other main app functionalities except user email update/one button locking
Resolved -
This incident has been resolved.
Oct 24, 21:11 HKT
Monitoring -
We have identified an issue with sending SMS to (+971) UAE phone region. Please bear with us whilst our teams are currently investigating this with the highest priority.
Oct 24, 14:44 HKT
Resolved -
This incident has been resolved.
Oct 23, 19:13 HKT
Investigating -
One of our CAD fiat wallet vendor "Payper" is having intermittent issue.
- Current users on "Payper" will not be able to make new fiat deposit and withdrawal at this moment. - You are advised to use our main vendor "DCBank" instead. - For existing deposit intention/action through Payper, please pause it and expect the fund-in to be delayed until Payper resumes.
Oct 2, 11:36 HKT