Investigating - Truecoin tokens (TUSD, TAUD, TCAD, TGBP) features including trading and deposits are temporarily paused. Withdrawals remain open.
Jun 25, 2023 - 10:52 HKT
One of our EURO fiat wallet vendor "Banking Circle" will be undergoing maintenance on 18th May, starting from 11:15am UTC and expected to complete by 3pm UTC.
During this period, current users using Banking Circle may experience intermittent issues with their fiat deposit.
- New EURO fiat wallet users are advised to use our alternative vendor "OpenPayd" instead.
- For existing deposit intention/action through Banking Circle, please pause it and be expected the fund-in will be delayed until BC resume. Posted on
May 03, 2024 - 18:10 HKT
Resolved -
Issue was identified and resolved by our corresponding vendor. We are closing monitoring the situation. Thank you very much for your patience in this.
May 11, 12:29 HKT
Investigating -
We are aware of a current incident where customers are not receiving email verifications. Teams are working on this urgently and we shall provide status update as soon as we can. Thank you very much for your attention.
May 11, 10:48 HKT
Completed -
The scheduled maintenance has been completed.
May 8, 11:18 HKT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:00 HKT
Scheduled -
Please be informed that there will be scheduled maintenance on May 8, 2024, at 10:00 AM HKT for the Crypto.com Convert and OTC feature. It is expected to take approximately 30mins, which may vary depending on the circumstances of the day.